![]() ![]() With 2fa turned off, we could login to her google account on the new phone and have the fi support team activate her line there. ![]() Once we went through that workflow, we were in her account settings, and were able to turn off 2fa. However, it finally worked when we tried the "forgot email?" link on - they asked for her recovery email address, the name she used on her google account, and her google account password (all things which we thankfully had access to). To set up an additional authentication method: 1) Go to the 2FA options page in your Google account and sign in. Summary Google Authenticator lacks some useful features, but if you don’t want to get involved with storing tokens in the cloud, it’s a decent option. Backup codes Authenticator app We recommend setting up at least one additional authentication method if you can, in case your primary method is unavailable. She got a verification code at her hotmail email address but it still didn't allow her to login to her google account, it just sent her yet another one of those "we’ll send a link to sign in to your account in 48 hours" emails. Inability to hide codes, No cloud backup/sync, Greater potential risk, because of ease of exporting tokens, if the unlocked app falls into the wrong hands. Without these codes, you will need to verify your identity to. The backup codes don’t relate to the QR code when setting up Google Authenticator. However, nothing worked when we went through the account recovery process at. If you lose access to your 2SV mobile number, a backup code will let you access your account. She still had her gmail password and access to a hotmail email address which she'd set as her recovery email address for her gmail. In our endless searching of ways to get out of this, it sounds like some people inadvertently lost their google account when they switched their phone numbers, but it's particularly dangerous for google fi users since your phone number is completely dependent on access to your google account. Especially given google seems to have force-converted her to using 2-step verification back in 2021, but didn't force her to generate backup codes when they did that. Yes, in retrospect, she should have generated backup codes for 2fa and had a physical security key and so on, but we (and I'm sure many others) were unaware of all that. Losing her phone almost resulted in her losing her google account and her phone number, each of which she's had for 15+ years. My wife's phone was stolen and therefore she couldn't receive two-factor authentication codes for signing into her google account, and therefore she couldn't switch to a new phone. If you lose your phone or otherwise cant get codes by text, call, or Google Authenticator, you can use backup codes to sign in to your Google Account. We narrowly averted a disaster others have posted about here, so we wanted to post our story in case it helps others. ![]()
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